Question 1

Can I order a customized product?

Accepted Answer

Yes, we offer customization based on your specific requirements and application needs. Simply provide us with your specifications, and we will tailor our products accordingly to meet your expectations.

Question 2

Does your company have a distributor network?

Accepted Answer

Yes, we have authorized distributors in key international markets. For domestic sales, our direct sales approach allows us to offer efficient service and direct customer engagement. However, we have also established select domestic distributors, providing them with technical support, marketing resources, and customer referrals. We welcome new distributor partnerships in regions where we do not yet have representation—interested parties are encouraged to contact us for collaboration opportunities.

Question 3

Can I become a distributor?

Accepted Answer

Yes, we are always open to partnering with distributors globally. If you are interested in working with us, please contact us directly to discuss further details.

Question 4

What shipping options are available?

Accepted Answer

We partner with leading international courier services such as DHL, UPS, and FedEx. The choice of carrier may vary depending on the destination and timing. If you have a preferred shipping provider, please inform us when placing your order.

Question 5

What is the delivery time?

Accepted Answer

For standard products that are in stock, orders are typically shipped within 1 to 3 business days after payment confirmation. For customized products, the lead time is usually 10 to 15 days. Please contact us for more precise timelines based on your order.

Question 6

Are there electric actuators that do not overheat?

Accepted Answer

Yes, our low-power AC motor series (long travel time models) and brushless DC motor series are designed for continuous operation without overheating, effectively eliminating the risk of motor burnout.

Question 7

Why does the electric actuator sometimes become very hot sometimes?

Accepted Answer

The heating of the electric actuator can occur due to several reasons: Frequent Operation: Our electric actuators are designed for intermittent (non-continuous) operation. If the actuator is commanded to operate too frequently, the AC motor generates excessive heat accumulation, making the device hot to the touch, and may eventually trigger overheat protection. Stalling Condition: This may occur due to improper adjustment of electrical and mechanical limits or mismatched actuator-valve combinations (e.g., using a small actuator for a large valve). If the actuator is unable to turn due to overload, it may result in stalling, repeated overheating, motor burnout, or damage to the transmission mechanism. To prevent excessive heating and extend the actuator’s lifespan, we recommend setting a lower operation frequency whenever possible. For applications requiring continuous operation, please contact us to explore suitable product options.

Question 8

Why do your products produce slightly more noise compared to competitors?

Accepted Answer

Our design philosophy prioritizes reliability and longevity over minimal noise levels. We use fully rolling bearings for enhanced durability and hardened gears for superior wear resistance. While rolling bearings naturally generate slightly more noise than sliding bearings, they significantly outperform in durability. Similarly, hardened gears ensure longer product life and greater reliability, though they may produce minor impact noise. This 2-decibel trade-off results in several times the lifespan and higher operational reliability—a testament to our commitment to quality.

Question 9

Which is better for valve-actuator connection: key connection or square shaft connection?

Accepted Answer

In key connections, the contact surface between the key and valve stem is small, leading to material deformation under high transmission forces. Over time, this creates gaps that result in positioning errors (backlash), reducing the accuracy of valve control and potentially causing leakage. To compensate, frequent limit re-adjustments are needed, which, if done improperly, may cause the actuator to stall and sustain damage. Square shaft connections, on the other hand, provide larger and more stable contact surfaces, ensuring greater reliability and positioning accuracy in electric valve operation. For improved long-term performance and operational stability, we strongly recommend using square shaft connections when installing an electric actuator on a valve.

Question 10

What are the advantages and disadvantages of a spherical window?

Accepted Answer

The primary advantages of a spherical viewing window include: Excellent visibility – Allows operators to clearly see the valve position from a distance. Aesthetic design – Provides a sleek and modern look. Enhanced waterproofing – Offers better protection against environmental exposure. The only drawback is that it slightly increases the overall product height.

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